Documentation Controller
Persona Staff
- Stellenbosch, Western Cape
- Permanent
- Full-time
- Grade 12/Matric.
- Diploma in Logistics or Supply Chain Management or equivalent (desirable).
- A minimum of 2 years’ experience in Freight Forwarding and Logistics experience (Preferably export related)
- Resilient with the ability to work under pressure and meet daily, weekly, and monthly deadlines.
- After-hours availability is essential.
- Experience in working on Google Workspace / Excel / Inttra.
- Strong organisational and communication skills
- Ability to work with multiple key stakeholders both internal and external in a dynamic industry-changing environment.
- Accurately capture consignee instructions on the required system.
- Ensure that final file covers are received from the Operations team before vessel sailing.
- Minimum annual volume of 600 containers complexity dependent.
- Ensure that shipping instructions are submitted to the shipping lines as per the deadlines.
- Prepare, process, and submit PPECB’s, Phyto’s, Certificate of Origins, Cargo Dues, Eur 1’s, Form A’s within the required timeframes.( In accordance with required legislation).
- Ensure that clients update the shippers, contacts, and instructions on the systems and assist clients where required.
- Ensure that completed documents are available on required systems.
- Ensure that systems are updated and accurate at all times.
- Note additional comments on the systems. E.g costs / delays
- Complete additional invoice information/comments/requests or form 7s within 30 days of vessel departure.
- Inform Management of any documentation or client-related problems.
- Flag the necessary matters with the relevant departments.
- Liaise with clients to ensure all required documents and information are received to process documents accordingly for the clients’ shipments.
- Interact and communicate with third-party service providers.
- Complete documentation processes for clients by managing expectations concerning queries.