Installation Technician - Atlantic Branch

Fidelity Services Group

  • Goodwood, Cape Town
  • Permanent
  • Full-time
  • 4 days ago
Installation Technician Job Description:Qualification & experience:
  • Matric or equivalent
  • Minimum 5 years' experience as an alarm technician
  • Extensive programming, wiring, installations and fault finding experience
Job requirements & other attributes:
  • Valid driver's licence essential
  • Must be PSIRA registered (Grade E)
  • Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Telecom systems
  • Knowledge of CCTV, Intercom systems and access control advantageous
  • Able to work standby as and when required
Internal clients:
  • Installations
  • Servicing
  • Investigations
  • Operations
  • Technical Trainer
External clients:
  • ADT customers
  • Suppliers
Duties (Technical)
  • Perform alarm installations as per quotation
  • Program alarm panels / system as per specifications
  • Issue clients with quotes on site for additional equipment if necessary
  • Plan the cable runs with the wireman
  • Obtain customer codes before attending a call daily and when on Standby
  • Complete handovers
  • Complete invoices and job cards after every installation
  • Provide feedback to Manager / Supervisor and Call Centre upon completion of a call
Performance Standards (Technical):
  • Ensure that installation corresponds to Sales Rep's quotation
  • Ensure that alarms are programmed according to ADT prescribed standards
  • Ensure that the correct details are quoted
  • Adhere to SHE requirements at all times
  • Ensure that the correct customer details are obtained prior to attending the call
  • Ensure that handovers, invoices and job cards are completed accurately and within prescribed standards
  • Ensure that feedback is provided timeously to the relevant parties
Duties: (General)
  • Download cites every morning
  • Keep stock up to date and assist storeman with stock take
  • Keep the company vehicle clean
  • Submit petrol slips
Performance Standards: (General)
  • Ensure that stock is up to date at
  • Ensure that stock is up to date at all times and report any discrepancies
  • Ensure that the company vehicle is clean at all times
  • Ensure that petrol slips are submitted weekly

Fidelity Services Group