Operations Manager - ThorntonFull job description**PLEASE NOTE: This is a JUNIOR MANAGEMENT position reporting to the Branch Manager: Cape Town.**OPERATIONS MANAGEMENT· Day to day management and support to field staff.· Assist Branch Manager with managing the CPT branch operations.· Manage operations to ensure all ILIOS goals and objectives are achieved.· Ensure accurate, adequate and cost-effective allocation of resources (staff, fleet and equipment).· Support to and effective communication with the Operations, Planning, Fleet and Sales teams.· Implement, manage and monitor all services on the day.· Continuously check the vehicle tracking system to ensure that all services are on time.· Problem-solving, decision-making and crisis management to achieve service delivery.· Advise manager immediately of any major challenges experienced and assist in resolving.· Planning and updating of the schedule and online documents as required.· Ensure incidents are reported and communicated immediately to the Sales team.· Ensure drivers and guides adhere to standard operating procedures and other company policies.· Ensure effective briefing of field staff on requirements for the next day, update drivers & guides with changes daily.· Ensure that guides are getting itineraries in advance for private tours and groups.· Issue drivers and guides with required resources for the day before the start of shift (nameboards, waybills, directions, tour funds etc).· Ensure all tasks have been completed at the end of the shift as per handover.· Ensure effective handover to the next shift.· Monitor the after-hour operations cellphone on a rotational basis.ADMINISTRATION· Preparation and issuing of driver / guide waybills, nameboards, maps and directions as required.· Reconfirming 3rd party suppliers, activities and tour / transfer collection times.· Confirm freelance guides in writing as requested.· Checking of all arrival flights, meal and activity reservations as needed.· Requesting and printing of cost sheets and itineraries as required.· Effectively manage petty cash request when and if needed.· Ensure document packs are set out with guide / driver work.· Ensure that all vehicle breakdowns / damages are reported to Fleet Department.· Check and ensure all relevant documents, receipts, cash is received from the field staff at the end of their services.· Update field staff and operations rosters daily.· Ensure accurate update of operations related documentsREQUIREMENTS· Minimum 3-4 years’ management experience in the tourism transport logistics and/or hospitality industries· Matric, Certificate in Tourism Management· MS Office, Email· Strong administrative, people management and customer service skills· Must have emotional intelligence and interpersonal skills· Good written and verbal communication skills, telephone etiquette· Ability to work unsupervised, team player and confidentiality· Time management, accuracy and attention to detail· Ability to work under pressure, effective crisis management and resolution· Ability to work weekends, public holidays, early and/or late shifts· Own transport (due to shift work)· Salary commensurate with experienceJob Type: Full-timePay: From R1,00 per monthAbility to commute/relocate:Thornton, Western Cape: Reliably commute or planning to relocate before starting work (Preferred)Application Question(s):Do you have people management or supervisory experience?Education:Certificate (Preferred)Experience:tourism transport logistics and/or hospitality industry: 3 years (Preferred)Application Deadline: 2024/04/30
