Technical Support Engineer
Ozow
- South Africa
- Permanent
- Full-time
- A proven minimum experience of 3-5 years as a Technical Support Agent Desktop Support, IT Help Desk Technician or similar role
- A Bachelor's degree/diploma in information technology, Computer Science or relevant field
- Excellent knowledge of hardware and software
- Excellent communication skills
- Hands-on experience with Windows/Linux/Mac OS environments
- A good understanding of computer systems, mobile devices, and other technical products
- The ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software such as Zendesk
- Excellent problem-solving and communication skills
- The ability to work shifts and standby
- The ability to provide step-by-step technical help, both written and verbal
- Additional certification/s in Microsoft, Linux, Cisco or similar technologies is a plus
- Healthy breakfast, lunches and snacks (Cape Town)
- Healthy lunches and snacks (Johannesburg)
- Monthly socials (Cape Town and Johannesburg)
- On-site Barista (Cape Town and Johannesburg)
- Ozow Library (Cape Town)
- Ozow Playroom (Cape Town)
- Birthday Leave
- Medical aid subsidy (permanent staff)
- Group Risk Insurance (permanent staff)
- Paid annual leave
- Employee Health and Wellness Assistance
- Gym / Fitness sessions
- Learning and Development opportunities
- Mentorship programme
- Community initiatives
- Quarterly team retreats and annual company retreats
- Employee gifting
- Access to cutting edge technology