Hotel Manager

• Must have a Grade 12 and a relevant hospitality degree
• Must be fluent in Afrikaans and English
• At least five years of experience in the Hotel industry
• Good experience in managing housekeeping teams and hotel room management
• Knowledge of working in the 'Garden Route' area (advantageous)
• Good understanding of management principles
• Manage the Hotel's overall day-to-day hotel operations
• Assist the Hotel's General Manager with the management of sales and marketing, housekeeping, reception (including all reception and concierge staff and operations, leisure, human resources, accounts, and other aspects, as needed
• Adhere to agreed budgets and maintain appropriate quality standards and records
• Manage quality control of all aspects, including hygiene and health and safety
• Meet your targets and those of the hotel as a whole
• Contribute to the training and development of the hotel team
• Manage guests and surrounding areas' managers' expectations and handle and resolve all queries
• Excellent leadership skills, and the ability to help with the motivation and development of a hotel service team.
• Genuine desire to serve customers, with a strong personal sense of responsibility toward customer satisfaction
• Good conflict management and problem-solving skills

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