French Customer Experience Representative for Sports Betting – Market related salary – Cape Town, South Africa
Language Recruiters
- Cape Town, Western Cape
- Permanent
- Full-time
- French Language Support:
- Provide outstanding customer service in French through various channels, including phone, email, and chat.
- Assist French-speaking customers with account inquiries, betting assistance, and troubleshooting.
- Product Knowledge:
- Develop expertise in our sports betting platform, staying updated on features, promotions, and betting options.
- Stay informed about sports events, odds, and industry trends to provide accurate information to customers.
- Issue Resolution:
- Investigate and resolve customer concerns promptly, ensuring a positive resolution and customer satisfaction.
- Collaborate with internal teams to escalate and resolve complex issues as needed.
- Communication:
- Maintain clear and professional communication with customers, delivering information in a friendly and engaging manner.
- Work collaboratively with team members to share insights and best practices for delivering exceptional customer experiences.
- Compliance:
- Adhere to company policies, guidelines, and regulatory requirements to ensure a secure and fair gaming environment for customers.
- Fluent in both written and spoken French.
- Excellent communication skills in English.
- Previous experience in customer service, preferably in the gaming or sports betting industry.
- Passionate about sports with a solid understanding of various sports events and betting terminology.
- Strong problem-solving skills and attention to detail.
- Competitive salary and benefits package.
- Opportunities for career growth within a dynamic and growing industry.
- Collaborative and supportive work environment with a focus on teamwork and continuous improvement.
- Comprehensive training provided to familiarize yourself with our sports betting platform and processes.