Receptionist / Admin Clerk

• Minimum 3 years' experience in a similar environment
• Ms word
• Outlook
• Excel
• Internet/intranet
• Accpac (Sage 300) - advantageous

• Welcome and direct all visitors / deliveries.
• Provide excellent customer service.

• Answer and address incoming phone calls in a timely, professional and polite manner
• Clearly determine the purpose of the call and action as required
• Deal with queries and provide correct information
• Forward calls to appropriate person/s
• Take and deliver messages accurately and completely

• Filing and sequence checking invoices, delivery notes waybills
• Data capturing
• Assisting colleagues with administrative tasks.
• Performing ad-hoc administrative duties.

• Coordinating refuse, flooding, street cleaning matters.

• Sort and distribute incoming mail
• Prepare outgoing mail for pick-up or courier
• Organize courier deliveries

• Stock level monitoring
• Ordering and control of incoming and outgoing stationery

• Maintain a neat and well-groomed appearance
• Maintain an attentive posture
• Respond professionally to visitors and callers

• Maintain confidentiality and show discretion
• Adhere to company policies and procedures
• Represent organization in an ethical and professional manner
• Maintain a complete knowledge of organizational structure, personnel names and titles
• Remain calm under pressure

• Write well using correct grammar and spelling
• Communicate verbally with confidence and clarity
• Ask effective questions
• Listen actively and respond with empathy
• Follow instructions properly
• Understand and respond to non-verbal signals

• Clarify customer needs
• Provide solutions and support to the customer using in-depth knowledge of company products and services
• Deal effectively with difficult customers

• Set priorities, plan and organize tasks
• Schedule activities accurately
• Pay attention to detail
• Complete tasks on time

• Locate and collect information
• Organize information
• Distribute information efficiently

• Report to Financial Controller
• Working Hours
• 08H00 - 16H30 Monday to Friday
• 30-minute lunch break - Common eating area available.

• Employment Conditions
• Compulsory annual leave over factory shutdown period in December, approximately 5-7 days, balance to be taken during the year as arranged with the Financial Controller

• Package
• Annual bonus - at company discretion
• Pension fund
• 15 working days leave per annum
• Medical aid (Optional)

Tower Group