Compliments & Complaints Expected Behaviour: Complaints & Compliments No complaints, 3 compliments required per quarter Engaged Employees Expected Behaviour: Suggest easier/better ways to complete tasks. Buddy System, Team Work Participation in meetings, Maintening Commitment. Evidence of STI Culture. Learning Expected Behaviour: Achievement against personal development plan (courses, LinkedIn Learning, internal) Personal Development Expected Behaviour: "Goal setting (set challenging yet achievable goals, maintain commitment) Understanding of new concepts/information Meeting deadlines Sense of urgency - Ensuring timely responses to emails and requests. Takes constructive criticism and has a winning mentality Measuring/driving own performance (self-supervision & self-sufficiency) . Taking accountability for own growth - development plan. Disciplinary offences/ warnings/repeat coaching interventions conducted. Interpersonal skills - Positive interactions with all colleagues at all levels For 2ICs - Quality and timely assistance of the team. " Initiatives Expected Behaviour: Suggest easier/better ways to complete tasks, improve business results. Dreamtec Benefit Expected Behaviour: Execute Dreamtec process as agreed and ensure reporting is completed accurately and timeously. Administration Expected Behaviour: Data enrichment: Ensure that all requests are exectued by end of business day. AOD contracts follow up's are cpmpleted as per tasks provided. All other adhoc tasks are completed as requied. Damages Affidavits Expected Behaviour: Action Damages Affidavit requests: Ensure that all Damages affidavits are sent to the relevant Assessor/Assessing Manager, outstanding items are followed up on and escalations are executed when. All received damages affidavits must be attached to the claim on all relevant operating systems. Police reports Expected Behaviour: Action Police report Requests: Ensure that all Police reports are sent daily to the tracer. All received police reports must be attached to the claim on all relevant operating systems Registration Enquiries Expected Behaviour: Action all registration enquiry requests received for the Department & referrals for new tracers within TAT Quality Expected Behaviour: Process Audits on quality of activities executed, adherence to standard operating procedures and TAT Conformance Expected Behaviour: Actual worktime / scheduled work time. Daily workload completion. grrr