Assistant Housekeeping Manager | The Silo Hotel
The Royal Portfolio
- Cape Town, Western Cape
- Permanent
- Full-time
- Co-manage all Housekeeping day-to-day operations within budgeted guidelines, to the highest standards of The Royal Portfolio
- Planning, organising and directing team members to ensure the highest degree of guest experience and satisfaction
- Identify our guests' needs and respond proactively to all of their concerns
- Lead the Housekeeping team by attracting, recruiting and training talented personnel
- Establish targets, KRA’s, schedules, policies and procedures
- Oversee the training of all staff and ensure that they deliver to the required standard
- Ensure that all Maintenance issues are reported and follow-up to ensure that they are dealt with timeously
- Responsible for monthly stock-take
- Ensure thorough communication by holding a team briefing every morning and afternoon
- To embody and live The Royal Portfolio’s Purpose & Values and to instill this within the culture of The Silo
- A minimum of 5 years of hospitality experience in a management role
- A minimum of 2 years of Housekeeping management experience
- Proven job reliability, diligence, dedication and attention to detail
- Up to date with Housekeeping trends and best practices
- Degree or diploma in any Hospitality field is advantageous
- Experience in leading a team to excel and work cohesively
- Ability to spot and resolve problems efficiently
- Significant financial know-how and experience with budgets and management accounts
- Exceptional attention to detail, hardworking and a passion for people and hospitality
- A strong grasp of operational systems including MS Office, Teams, Micros POS and Opera
- Exceptional communication both verbal and written, in English, with further languages advantageous
- A passion to learn, teach and drive improvement in employees
- A stickler for standards and an unrelenting drive to eliminate waste
- International experience in a similar environment and travel experience will be advantageous
- Must be able to work shifts, weekends and public holidays
A valid work permit is essential if you are not in possession of a South African ID document.
Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.
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