Programme is aiming to transform Vodacom, promising to bring about radical simplification and transformation in customer..., driving growth, supporting our core business, and paving a way to make Vodacom bigger and better! The programme...
Job Summary: The Retentions Team Leader plays a key role in actively leading, motivating and driving an inbound... related field advantageous Minimum of 3 – 5 years client service and/or sales experience Previous Retentions experience...
Productivity analysis Resource utilisation and optimisation Data base segmentation and evaluation Collections & Retentions... Evaluation of lost clients Review of systems and processes to identify and evaluate core retentions issues Review risk...
or misapplied payments within determined SLA’s and respond to client Follow and adhere to retentions processes, procedures... approach to handle clients who want to cancel on correction call and maintain retentions skills to mitigate cancellation...
(Essential); 1 year retentions experience (Advantageous) ADDITIONAL INFORMATION *Financial Sector Conduct Authority (FSCA...
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