Role Purpose: Central Reservations Sales Agents (CRSAs) are responsible for the booking and converting calls... within stipulated SLA Attempt to have first call resolution (Query resolved on first call from customer) on all calls received...
during call outs immediately to the Senior standby Inform the Senior Standby should a call out extend longer than 1 hour Capture... all data related to the call out to aid in determining the root cause in the form of a call out report to be distributed before...
strong effective working relationships with our customer and his operational agents to enable us to provide a first-class service...
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