Centre Coordinators. To monitor Service Centre Coordinator's performance to ensure excellent client service is provided.... KEY RESPONSIBILITY AREAS Supervise a team of MHR Service Centre Coordinators during shifts Address client staffing...
(not under supervision) 3 - 5 years' experience within the Healthcare environment 1 - 2 years Management / Team Leader / CallCentre... Centralized Service Centre as needed. Qualification and Experience Industry related Degree or Diploma (minimum: NQF level 5...
to work within all teams of the Contact Centre to ensure that the APS Customer Experience is delivered all the time... matrix Manage and motivate agents through different forms Quality management/improvement through call evaluations...
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