to stakeholders at all levels. On-Call Support: Participate in on-call rotations to ensure system reliability and uptime... timely and effective resolution of support issues, including on-call duties. Expectations: Take ownership of technical...
(desirable): Relevant Management or Contact Centre Certifications Minimum applicable experience (years): 3+ years in Call... (for example capturing the call outcome and notes) are completed accurately and thoroughly according to applicable procedure...
steps, to be able to coach and trainer employees using examples from the business Responsible for delivering... on the process or previous experience as trainer/quality analyst Preferred Qualifications/ Skills Multinational/ BPO...
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