to work under pressure Goal driven Ability to work with little supervision Contact Centre skills training Call handling... experience in an Outbound sales Contact Centre environment; EDUCATION, QUALIFICATIONS, EXPERIENCE NECESSARY: Grade 12...
management/improvement through call evaluations for each agent weekly Ensure that all agents meet agent adherence and reach... according to KPI’s in conjunction with Contact Centre Manager on a regular basis Assist in agent career development and identify...
. Centre of Excellence Development: Coordinate and establish COEs to optimize service delivery across markets, ensuring...
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