Job Description: Responsibilities: Driving turnover to ensure the achievement of targets Controlling expenses Managing stock losses to ensure shrinkage is in line with the Company standard People management, including recruitment, de...
with agents and clients to monitor performance, provide actionable feedback, and ensure standards are consistently... opportunities for improvement. Coach agents, share insights, and help them grow. Collaborate with teams to maintain exceptional...
to their business. Meet the expected client call ratio KPI as indicated by your manager and agreed MAS in achieving retention targets... internal CRM System. Meet the expected client call ratio KPI as indicated by your manager. Disclaimer: Due to the high...
with agents and clients to monitor performance, provide actionable feedback, and ensure standards are consistently... opportunities for improvement. Coach agents, share insights, and help them grow. Collaborate with teams to maintain exceptional...
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