of trends in customer calls/claims. Recommend process improvements. Focus on first call resolution... (telephonically/emails). Quality, Consistency and Compliance * Maintain QA call metrics as defined by the business. Deliver...
good client relations and promote the image of Ampath., Manage the money/cash flow of the Care Centre to facilitate the... of information., Perform phlebotomy procedures to ensure sufficient delivery of the Care Centre services., Perform safety and quality...
service matters, complaints, requests | Support the development and maintenance of processes in Customer Services Centre...: Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes...
a professional service continuously. Liaise with the Skills Development Centre to update existing training modules when...
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