-call resolution competency Detect and escalate Fraud and misrepresentation to the respective lines and department Ensure... Qualification: Grade 12 Experience: 2 years Team Manager experience within a Call Centre environment in a similar role...
Overall Purpose of the Job: To contact clients with excessive alarms/faulty alarm systems and arrange technical call... & Responsibilities: Arrange Technical call outs and ensure technicians are adequately scheduled Arrange for excessive response letters...
About Epiroc Epiroc is a multinational company with a presence in 150 countries, which with innovative technology, develops and provides safe and state-of-the-art equipment, such as drilling machinery and construction tools for use in surf...
to understand and share technical strategy. Work as part of the on-call rota and ensure resources are always available 24x7... and respond within SLA time frames to any call from the MSC Shift team out of Hours. Attend the Change Advisory Board...
thrive in a fast-paced, target-driven call centre environment. Success in this role will require excellent communication... insurance sales in a call centre environment is advantageous. Proven experience as an outbound sales agent with a focus on cold...
, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure... permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. Working...
and optimised daily as the key reporting tool to ensure call adherence, time in outlet and excellent execution. Route to market...
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