Service-Follow up with customer complaints. Monitor weekly and monthly performance of agents and ensure coaching takes place... for agents that need improvement. Reporting of daily, weekly and monthly statistics. Staff rostering (monthly and weekly...
Service-Follow up with customer Monitor daily, weekly and monthly performance of agents and ensure coaching takes place... for agents that need Reporting of daily, weekly and monthly statistics. Monthly Competitor Analysis to be Track volumes...
About this role : The main purpose of the job is to contact debtors in order to collect on outstanding accounts which are in default and arrange payments in a professional and effective manner. NB : This is a Night Shift role. Minimum...
of agents in line with business requirements and updating of attendance registers. Manage the Absenteeism and vacancy rate in..., and ensure your agents are driven to go the extra mile for all Customer's Internal and external Manage all client...
Tsebo Facilities Solution is looking for a Call Centre Agent: To provide a professional Helpdesk service by providing value added customer service to Facilities users and focusing on customer needs, thereby ensuring customer satisfaction....
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