training, workshops and information sessions to ensure DBSA staff are prepared for service disruptions and can resume.... 1.3 Customer Service Orientation a. Makes self fully available, especially when the customer is going through a critical period...
Company Description Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities - plus the chance to work alongside some o...
forecasts. Facilitate stipends, loans, and payments via service providers, ensuring timely and accurate processing. Handle... and maintain service delivery standards across all levels. Education and Skills Requirements: Completed Diploma/Degree...
and continuous service improvements Responsible for performing onsite and offsite hardware, software, and cloud solutions/platform... organization Adhere to the ITIL Service management process and update the IT Service Management application with the relevant...
and escalate unresolved issues Deliver on agreed performance targets according to set procedures and service level agreement... to achieve & maintain set customer service excellence standards Contribute to the design, development, implementation...
High standards of customer service Team player Professional Excellent communication skills...
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