scores are 95%+ monthly. Manage and track agent’s offline activity Trend Analysis for high call volumes Formal... and maintain the service level of 80% of calls answered within 20 seconds monthly. Ensure agent’s average quality assurance...
trusted advisor our clients rely on. With seamless collaboration between our callcentre staff and external clients, you'll... Attend weekly team strategy meetings Key Requirements: Grade 12 or equivalent Mukuru callcentre training course...
sites as per agreed deadlines, reporting criteria and procedures. In collaboration with the national callcentre, ensure... that all leads are followed up and scheduled accurately with regular reporting as per national callcentre requirements. Ensure...
: Maintain good client relations and promote the image of Ampath., Manage the money/cash flow of the Care Centre to facilitate... and processing of information., Perform phlebotomy procedures to ensure sufficient delivery of the Care Centre services., Perform...
, please contact our Career Centre: Free State, KwaZulu-Natal, Northern and Western Cape: T 0219436270 / [email protected] Gauteng, Limpopo...
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