. Managing the quality control of 30 to 50 CallCentre agents per month by following quality control audits. Conducting searches... on Citrix to match accounts to CallCentre Agents being audited. Auditing accounts by listening, evaluating and assessing calls...
Duties and Responsibilities: To achieve the annual sales budget through meeting and exceeding daily and monthly budgets to ensure the sustainability of the business To manage and control the financial aspects of running the store to ensu...
strategy. Ensuring that your team performs according to contracted performance areas to deliver the highest level of service...) Proven ability to work independently and proactively Willingness to travel Excel proficiency at an intermediate level...
desktops, laptops, mobile devices, printers and peripherals. Deliver user support, including executive-level support...). Service Level and Performance Perform within service level agreements (SLAs) to guarantee high-quality service delivery...
. Job Purpose Training of Financial Advisors, Broker Consultants, and Independent Financial Advisers through first level initial... training sessions to Financial Advisors, Broker Consultants, IFA's and any other necessary sales and distribution roles...
locations. You have strong analytical skills, with expertise in analysis of performance metrics for callcentre operations.... You are able to establish and maintain effective working relationships at a management level. You have an excellent knowledge...
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