A well known hospitality client is seeking an English speaking Call Centre Agent to join their team in Johannesburg on a permanent basis. Willing to work at the office, various shifts Monday to Sunday with 2 days' off (Support global mark...
must have a strong strategic and operational focus, leveraging managed services platforms, delivering enterprise solutions, and ensuring... role within a technology-driven environment. Experience in managing cloud, security, IoT, or other enterprise technology...
support channels to assess interaction quality. -Maintain work quality standards for support agents and internal knowledge... feedback and report QA performance to agents and Team Leads. -Identify process enhancements and collaborate on developing...
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