Key Responsibilities: Operational Leadership: Lead, mentor, and support the Contact Centre team, fostering a high... within a BPO or contact centre environment. Leadership Skills: Demonstrated success in managing and motivating teams...
are followed up / escalated, serviced, and resolved within the agreed SLA Ensure that calls are logged retrospectively if no call... was logged for work completed (No ticket No Ride) Ensure that calls are checked and updated with the latest updates until call...
The Quality Assurance (QA) Agent is responsible for monitoring and assessing the quality of inbound and outbound..., while identifying areas for improvement. The QA Agent will deliver constructive feedback to agents, track performance trends...
are logged retrospectively if no call was logged for work completed. (No ticket No Ride) To ensure that calls are checked... and updated with the latest updates until call closure To ensure a minimum of 98% customer satisfaction feedback rating on a monthly basis...
. Check that invoices and payments received match Answer incoming calls, determining which department or person the call...
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