etc.) Customer service – daily communication with customers to answer and resolve customer queries. Customer Relationship Management... – be able to monitor and build customer journeys that drive conversion. Daily communication with third-party service providers...
procedures Knowledge of recruitment and disciplinary procedures Relevant written and verbal contracts / service level... of operational processes and contracts/service Develop and maintain procedures which relate to day to day operational requirements...
relationships Foster strong business relationships and ensure high-quality service delivery and customer satisfaction...’ experience in a similar role, leading and managing Teams and Operational performance High-level understanding of the Service...
Minimum requirements: Relevant tertiary qualification advantageous. Minimum of 4 years extensive administrative experience; preferably in the financial services space. Good written and verbal communication skills. Computer literate. ...
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