Job Summary Some of the job responsibilities include but are not limited to: providing personalized sales, services, technical support and building relationships with clients. Managing the ongoing support to customers to confirm that th...
role of Back Office Service Agent include: Ability to work 100% remotely with a quiet and permanent home working... needed to be successful as Back Office Service Agent include: Clear English communication skills both written and verbal. Ability to learn quickly...
forms Quality management/improvement through call evaluations for each agent weekly Ensure that all agents meet agent... agent performance according to KPIâ€s in conjunction with Contact Centre Manager on a regular basis Assist in agent career...
within ERP ecosystems. Solution Testing & Quality Assurance Develop and oversee test strategies for ERP implementations... a smooth implementation. Implement continuous improvement practices in testing and quality assurance methodologies...
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