Receptionist / Concierge
BGA Recruitment
- Humansdorp, Eastern Cape
- Permanent
- Full-time
- Welcome and greet all guests in a friendly and professional manner upon arrival.
- Assist guests with inquiries regarding club amenities, services, and activities, providing accurate and helpful information.
- Answer incoming phone calls promptly and direct them to the appropriate department or staff member.
- Provide support to food and beverage department, events, housekeeping, administration, maintenance, and other departments as needed.
- Manage restaurant bookings, including receiving, organising, and communicating reservations effectively.
- Update databases for local restaurants, guest houses, and other relevant establishments in the area for guest information.
- Ensure cleanliness and organisation of the lobby and reception areas at all times.
- Receive and coordinate incoming and outgoing general emails, ensuring timely responses or forwarding to relevant personnel.
- Administer weekly and monthly driver transport sheets, maintaining accurate records.
- Maintain and update the events calendar on Teams and Glovent systems, ensuring accuracy and completeness.
- Update marketing material for food and beverage outlets, such as table talkers, to promote offerings effectively.
- Stay informed about club policies, procedures, and activities to provide guests with up-to-date and relevant information.