Team Leader: Retail Investment Operations
Rory Mackie & Associates
- Cape Town, Western Cape
- Permanent
- Full-time
- Motivate and influence staff towards a culture that promotes accountability and service excellence
- Facilitate and guide the growth and development of staff by providing ongoing support, coaching and mentorship
- Contribute towards staff engagement and retention efforts
- Creating, analysing and reporting on key metrics of the team
- Responding pro-actively to analyses, findings and recommendations from various sources (such as KPA data, risk events, quality- and knowledge assessments)
- Implementing processes and controls to respond to events and service improvements. Ensuring sufficient staff complement, skills availability and autonomy
- Execute the strategic objectives of the department and develop and maintain a results-driven environment
- Continuously develop a performance driven team culture by setting and aligning targets, seeking out multi-stakeholder feedback reviews on team output
- Collaborate with fellow peers and engage with stakeholders such as support and service teams, risk and compliance, human resources to drive a distinguished and highly developed team
- Manage relationships that foster a creative, engaged, high-performing environment
- Continuously work towards the implementation of processes and controls that fosters an effective Retail Department
- Relevant and applicable tertiary qualification, eg Bcom.
- 3 continuous years' experience as a team leader in the Financial Services Industry
- Knowledge of Pension Fund Act, Income Tax Act, Long Term Insurance Act, CISCA, JSE regulations
- Advanced MS Excel skills
- Proven track record of exceptional leadership
- Strong decision-maker and inquisitive problem solver
- Attentive and perceptive to the ongoing needs of the team
- Resilient, accountable and able to function in a fast paced, evolving, and high-pressure environment
- High degree of team- and self-awareness, with strong professional image
- Meticulous, deadline driven and reliable
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