BMS Technician - East RandFull job descriptionThese business-critical systems ensure accurate reporting on agreed SLA parameters (power, environmental, non-standard MSA parameters). The BMS System Administrator (BMS Technician) ensures that all Data Centre Systems (Netbotz, DCE, EBO and PME) are set up, tested, and configured to provide valid, accurate data at all times.OBJECTIVESMAIN FUNCTIONS OF THE JOB Conduct and manage working methods to ensure all clients SLAs are achieved.Configuration and management of Data Centre monitoring systemsMapping of current transformers and other power monitoring devices to internal systemsVerification of data to confirm the correct values are being captured.Ensure no duplication of data.Set up virtual sensors on BMS Systems.System enhancement and reporting automationProduce PME kWh reportingProduce SLA reports from EBOMonth end Billing – Power exceeded and Footprint billingCT Power monitoring on DCELogging daily tickets for issues picked up with regards to offline devices, unusual data readings on DCECT configuration and alarming set up – Ozone, DCESet up and configuration of virtual sensors on BMS Systems.Updating PME with new kWh client and cabinet infoInvestigate CT Power related tickets in conjunction with Data Centre TechniciansLiaising with the DCS teams for resolution of ticketsAttend Monthly Power capacity meeting with management Expected to improve current processes and introduce automation with aim towards simplification.Daily system checks to ensure devices are online, operational, and free from alarms.Ensure the various power monitoring devices are running the correct firmware version.In conjunction with national Operations teams, ensure the latest firmware version has been tested within a test environment prior to implementation.Active participation in new data centre builds or expansionsEnsuring comprehensive Root Cause analysis are completed for all monitoring system incidents/outages.Quick responses to potentially critical situations – relevant to role3rd party vendor management and service delivery – Monitoring system hardware and software supportActive involvement in network, physical and cyber security matters - Monitoring system hardware and software supportAssist with operational requests to investigate and resolve system related configuration issues.Review daily reports to identify possible outliers and devise resolution in collaboration with Data Analyst/sPro-actively identify, implement, and review monitoring reports to identify potential issues within 24 business hours.Identify and report on cabinets exceeding environmental threshold.Compliance in accordance with all relative policies and proceduresMeet agreed inter-departmental OLA (Operational Level Agreement)Implement company and departmental policies, processes, and work instructions as per the agreed quality and timeline/ RFS. SKILLS REQUIREMENTExcellent technical abilitiesEffective communication skills, active listener – ability to understand requirements.Proactive problem solver who can perform rapid and accurate assessments.Ability to work independently, as well as being a positive team player.Self-motivatedConducts self professionally, exhibits elevated levels of tolerance and patience.Responsible for continued learning and self-development.Advance Microsoft Office skillsTrouble shoot systems and components to identify root causes of failures.Implement corrective actions promptly to mitigate the negative effects of system changes. Leadershipo Innovate and make decisions on your own, but also know how to take direction when it is giveno Develop and grow relationships with other business unitso Effective communication across all relevant platformso Excellent communication skills and ability to interact professionally with a diverse group of clients, colleagues, and staff.o Interact with all levels of the organization in a professional, and tactful mannerClient Satisfactiono Ensure client satisfaction by providing an optimal level of customer service, in line with company objectiveso Client support responsibilities can include, but is not limited to, responding to client inquiries, and coordinating with other organizations.o Ability to understand client urgency and sensitivity of problem/incident/request Generalo Open to provide after-hours support as needed for significant issueso Excellent verbal and written communication skillso Excellent technical abilitiesBehaviouro Adopt a mindset of continuous improvemento Lead by exampleo Be on the lookout for constant process improvementso Growing our peopleo Delivering to our shareholderso Respecting each othero Embracing diversityo Upholding the highest levels of integrityo Serving our internal and external clientso Highly service-oriented, reliable, responsible, self-motivated, and enthusiastico Ability to work productively in cross-functional teams or resourcefully and independently as an individualo Focused on continued learning and self-developmentAdministrative duties could include;o Ensuring compliance with internal policies and regulationso Change and incident managemento Ensure adherence to all established guidelines and management practices for employeeso Occupational Health and Safety responsibilitieso Reporting accurately, as per agreed format, quality, and timelinesOutstanding organizational skills, ability to prioritize effectively. QUALIFICATIONS AND EXPERIENCEMatric/Grade 12 is essential Excellent Excel SkillsMinimum of 3 years relevant data centre experience preferableExtensive knowledge of network topology and protocols preferableKnowledge of Building Management Systems is beneficial.Schneider Ecostruxure Building Operation (EBO) System Knowledge is beneficial.Schneider Power Monitoring Expert (PME) System Knowledge beneficial.
