NOC Back Office Administrator

• Minimum 2-3 years of experience in a NOC
• Skills in presentation and technical reporting
• Ability to guide others in analyzing complex network related
• Must have strong quantitative, analytical, and critical thinking
• Assertive, self-starter, proactive, innovative, attention to detail
• Ability to communicate technical information to non- technical
• Ability to work with functional groups and different level of employees throughout MAST organization to achieve business results effectively and
• Service delivery support process training
• Strong interpersonal skills with excellent verbal and written communication, able to manage internal and external team
• Numerical reasoning with analytical thinking and strategic insight, proficient in problem solving, able to navigate through difficult business Preferably project accounting or purchasing management experience.
• Strong report writing skills with advanced understanding of MS Office (Word, Excel and PowerPoint)

• Generate, analyse, and report on NOC systems performance.
• NOC systems uptime.
• NOC Systems data management
• Research and implementing improvements to operational procedures, policies, and network management tools/systems.
• Analyse fault resolution process and develop scripts and reports.
• Optimize, develop, and create permanent and ad hoc reports.
• Provide support for NOC Teams in resolving complex faults and providing lasting solutions.
• Ensure optimal performance of all monitoring and performance management tools while meeting aggressive deadlines and regularly communicating status of troubleshooting, administrative and project efforts.
• Plan for training on NOC systems whenever required and ensure all NOC staff are fully trained on all NOC systems as well as Support NOC supervisors whenever required.

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