Forwarding Sales Manager (FSM)
Ultra Personnel
- Johannesburg, Gauteng
- Permanent
- Full-time
The FSM is responsible for growing the Air & Ocean Forwarding new business volumes in/out of South Africa in conjunction with Trade Lane & global partners.
Managing, implementing and coordinating new business forwarding business opportunities in South Africa in conjunction with Trade Lane.
The role requires close cooperation with Trade Lane Development team in developing identified new business opportunities and potential emerging markets.
This position reports to the National Commercial Manager, and requires achievement of specific new business growth targets in Air & Ocean ForwardingTertiary Education:
B Degree or relevant Post Graduate Qualification
At least 5 to 10 years Sales Experience in the International Freight Forwarding Industry
Specific experience required: Strong sales experience and ideally has worked in a business development role.
Solid working knowledge of sales, business development and planning and management.
Track record in International Freight Forwarding and Clearing
Level of computer literacy: Intermediate full MS Office, CRM capabilities and Cargo wise (CW) experience will be a plusKey responsibilities of this role:
Generate personal new Forwarding sales to facilitate annual trade lane volumes growth as per company targets
Identify potential prospects, establish contact and develop customer relationships; target customers that can help increase market share
Coordinate Air & Ocean new business accounts secured by the FSM and develop sales leads and assess potential for business; maintain pipeline and manage inter-company opportunities
Define and quantify new Air & Ocean Forwarding targets in conjunction with BD Commercial, Trade Lane and our International partners
Act as liaison and communicate with foreign and domestic offices, department managers, upper management, and/or clients regarding quality service and related issues that affect our ability to meet the client’s requirements, supported by the Trade Lane Managers
Prepare Standard Operating Procedures / Forwarding Rate Proposals based on customer’s requirements, work with management team and operating staff to ensure quality and profitable service is delivered based on the customer’s SOP
Manage all communications in regards to your forwarding new business accounts, including effective and timely resolution of issues, problems or concerns with EMO/ Agent and the company offices
Prepare monthly, quarterly and yearly reports that detail trade lane new Air & Ocean Forwarding business development & progress; analyse marketing conditions and sales projections
Ensure efficient feedback on new business Air & Ocean Forwarding sales leads received from Trade Lane and/or our international partners, updating of the global target accountsMain activities of this role:
Define and quantify a dynamic and ambitious pipeline of target customers, supported by Trade Lane based on strategic focus countries
Engagement with key focus countries pertaining to new business Air & Ocean opportunities and provide regular feedback, supported by Trade Lane
Secure new forwarding business Air and Ocean freight
Participation in Trade Lane monthly meetings with our strategic focus countries and provide feedback on new business Air & Ocean Forwarding opportunities, market intelligence, etc.
Increase forwarding volumes per set countries, where we are busy with Route and Trade development between these countriesFinancial Responsibility:
Manage individual company Target
Manage & ensure Account profitability in conjunction with Trade Lane Management
Manage Possible Write Off's
Maximise Profits
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