Transport Coordinator
Persona Staff
- Stellenbosch, Western Cape
- Permanent
- Full-time
- Grade 12/Matric with Mathematics and accounting as subject
- Diploma in Shipping, Clearing and Freight Forwarding, Distribution and Logistics Business Management or related field.
- 1- 2 years Intermodal experience in the transportation industry.
- Excellent negotiation skills.
- Strong knowledge of South African geography.
- Proficient in Microsoft Office.
- Working knowledge of Transportation Management Software
- Dedicated commitment to providing superior, timely, internal, and external customer service.
- Highly organized with the ability to multi-task and prioritize.
- Strong problem-solving and decision-making skills in a team environment.
- Meet and exceed customer requirements at every stage of the order fulfillment process.
- Analyse load information from the customer in order to determine and verify the appropriate routes and rates.
- Source equipment based on the most cost-effective routings to satisfy customer requirements, working within the parameters and guidelines related to profitability and rates.
- Coordinate pricing and equipment capacity to secure equipment options and power.
- Ensure the system contains complete and accurate details of the order.
- Notify the customer of any potential delays or problems pertaining to the order.
- Resolve any issues with the loads as they arise.
- Remain in contact with the customer throughout the duration of an order.
- Build carrier relationships.
- Communicate drayman changes to the Pricing department, ensuring the best carrier match to customer requirements.
- Manage the pick-up to ensure customer and carrier requirements are met.
- Obtain paperwork (bill of lading, customs documents) for movement.
- Prepare and transmit rail instructions for movement, keeping abreast of changing rail requirements.
- Coordinate load status for higher volume customers with the Tracing Team.
- Reschedule deliveries and resolve issues if required.
- Trace and monitor shipments to ensure on-time performance to customers.
- Communicate tracing information (ETA and appointment) to the customer.