Helpdesk Engineer
Thomas International
- Pretoria, Gauteng
- R208,000-265,000 per year
- Permanent
- Full-time
- Providing exceptional technical assistance to all staff members, ensuring timely resolution of their questions and problems.
- Collaborating with external support providers for any unresolved issues while also maintaining internal management of such cases.
- Liaising with third-party suppliers to effectively address and resolve any ongoing issues.
- Taking charge of managing and maintaining software, tools, and services throughout the company.
- Troubleshooting and managing hardware, including laptops, Zoom Rooms, and mobile phones.
- Playing a crucial role in promoting the adoption of various business tools across our global business.
- Providing support for both internal and external IT audits.
- Analyzing common problems by running insightful reports.
- Creating, editing, and revising knowledge articles related to new and updated software and hardware.
- Delivering training to fellow staff members on troubleshooting and problem diagnosis.
- Developing and managing self-help articles to empower all staff members.
- Identifying and suggesting procedural improvements, with a particular focus on automation whenever possible.
- Supporting and contributing to team project work, ensuring meticulous documentation and up-to-date information.
- Tech-savvy with a strong understanding of Microsoft Office software
- Outstanding communication and exceptional listening skills
- Able to diagnose and resolve basic technical issues with ease
- Highly adaptable and quick to adjust to new situations
- Capable of working effectively under pressure
- An innovative thinker who embraces change with a positive and proactive mindset
- Experience with Microsoft 365 administrative applications including Azure AD (Entra), Teams, SharePoint, Intune
- Good Understanding of networking technologies
- Previous experience managing non-MS tools such as Zoom, LastPass, Miro, Atlassian toolset (Jira, Confluence, Jira Service Management)
- Holiday – 20 days per annum (plus an extra day off for your Birthday or moving house!)
- Early Finish Friday - Finish at 15:00 all year round
- Bonus - Discretionary non-contractual bonus of 5% based on personal and company performance
- Personalised Feedback Session - with a customer enablement specialist to gain insight into own assessment results
- Dress down policy – other than for client facing meetings where appropriate
- Referral scheme – Substantial fee on offer for a successful referral
- Truly Global business – mix and work with people from different countries and culture
- Employment Assistance Programme - Access to Workplace Options which provides a complete support network that offers expert advice and compassionate guidance and is accessible 24 hours a day, 7 days a week, 365 days a year.
- Perkbox – a communication, health & wellbeing and discount portal, allowing members of Team Thomas to keep up to date with business news, access information on health & wellbeing offerings and access discounts on a wide range of retail products and leisure activities
- Hybrid Working