Technician: Support - Sunninghill

Altron

Woodmead, Johannesburg
Permanent
Full-time

3 days ago

Title Technician: Support - SunninghillJob DescriptionThis role requires a self-starter to deliver the desired customer service experience. To drive service success that improves customer satisfaction, maximises customer retention and increase profitability. Adhere to specific Service Level Agreement. In short, managing all on site installations, repair, maintenance and test tasks. Diagnosing errors or technical problems and determining proper solutions.KEY RESPONSIBILITIES:

Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
First-time-fix rate and recall rate under the stipulated requirements
Maintain customer relationship
Be pro-active on the calls allocated
Ensure compliance with Quality Management System (QMS) procedures provided by the Field Service Manager (FSM)
Maintain and manage sufficient boot stock
Complete administration within time frames as per policies
Action and close new calls within customer Service Level Agreement and Mean Time to Respond / Mean to Complete
Technical support, maintenance, trouble shooting on Dell equipment

QUALIFICATIONS, EXPERIENCE, & SKILLS:Educational Qualifications:

Matric qualification
A+ N+ Qualification
Mechanical Skills
Electronic Skills
Soldering Skills
Faulting Find techniques

Years of Experience

2 years of experience in maintaining equipment in an IT environment
1 Years experience working on desktop equipment
Maintaining ATM equipment is advantageous

Other requirements

Good communication (verbal and written) skills and interaction skills
High level of attention to detail
Dedication to Customers both internally and externally
Must be flexible to take on additional tasks
Problem analysis
Perseverance
Self-Development

EducationLanguages

Altron

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