Project Service Delivery Manager
Boardroom Appointments
- Durban, KwaZulu-Natal
- Permanent
- Full-time
- Provide ultimate accountability for service delivery quality, standards maintenance, and risk management for internal and client-facing projects.
- Lead the maturation of the Project Management Office (PMO) role within the company, supporting project and continuous improvement across various business functions.
- Maintain and update the company's priority management process, project management methodology, and templates.
- Develop and provide training, guidance, and support to project managers, PMO Analysts, and project administrators to enhance project management capabilities.
- Contribute to resource forecasting and capacity planning to ensure proper pipeline management.
- Collaborate with the Quality Manager to ensure compliance with quality policies and standards.
- Manage and participate in client Requests for Proposals (RFPs).
- Oversee project forecasting, costs, and budget management.
- Ensure understanding and management of cross-program dependencies.
- Coordinate project stage gates from initiation to closure and ensure lessons learned are captured.
- Prepare regular status reporting for engagement leadership and stakeholders.
- Collaborate with the CEO and COO on global projects focused on strategy and organizational transformation.
- Serve as a member of the advisory team for client-facing advisory roles as needed.
- Tertiary qualification in Project Management.
- Project Management certifications are advantageous.
- Minimum of 8 years of experience in planning, executing, controlling, and closing projects, including portfolio oversight.
- Experience running a PMO office.
- Experience managing project teams ranging from 5 to 25 people.
- Proficiency in creating and maintaining project plans and managing risks, actions, issues, and dependencies.
- Strong skills in resource planning and task assignment.
- Knowledge of risk management and resource planning.
- Proficient in Microsoft Office Suite and MS Project.
- Excellent written and oral communication skills.
- Ability to influence others at all levels of the organization.
- Strong relationship-building skills.
- Honest Communication
- Delivering Excellence
- Building Strong Relationships
- Bringing the Values Alive
- Being Agile