E-commerce and Integrated Solutions Specialist
Bidvest Bank
- Sandton, Johannesburg
- Permanent
- Full-time
- Identify acquiring & merchant sales opportunities and offer solutions appropriate for the merchant's requirements, goal & objectives by applying the tools which outlines the products merchants currently have and the propensity for new product take-up, in order to continually grow the customer base
- Understand the complexities & dynamics of the sales acquiring / merchant targets, achieve and exceed these consistently
- Adopt a commercial approach to appropriate cost-to-service, versus value generation to achieve the agreed business turnover and other revenue targets
- Achieve and exceed the agreed merchant service fee targets by negotiating additional charges, pricing and any other applicable fees relevant to the product / solution presented to and sold to the merchant and / or prospective merchant
- Participate in the design and execution of the respective Regional Sales plan, to ensure that targets are delivered through ‘cross-selling' and in order to grow the organisation's customer base
- Action and manage all sales leads received from potential merchants, as well as all internal business partners within the agreed service level agreements and turnaround times, end-to-end
- Improve key relationships and change the acquisition methodology with internal business partners / stakeholders
- Identify stakeholder requirements and expectations, in order to develop effective stakeholder / partner engagement plans
- Continuously relationship manage all merchants in the respective region and ensure that an effective and efficient relationship model remains in place, in order to retain merchants within the allocated portfolio
- Meet and attend to internal & external meetings if, when and where required
- Engage with the business partners / stakeholders with the direct aim of promoting the value proposition of BB Merchant Services & Customer Solutions
- Take & accept primary responsibility for merchant satisfaction through excellent service delivery, by ensuring that BB Merchant Services & Customer Solutions become the market leader in terms of service excellence in end-to-end delivery and turnaround.
- Adhere to the laid down sales processes & procedures within the BB Merchant Services & Customer Solutions frameworks / parameters
- Complete new applications and ensure that process is finalised within the agreed service level turnaround times with a continuous follow-up on progress of outcomes, end-to-end
- Continually add value to the BB Merchant Services & Customer Solutions team, with on-going feedback and market related information & intelligence
- Understand and conform to the content of the organisations policies & procedures with specific reference to the vehicle, travel & mobile policies
- Maintain a positive attitude, drive and promote the sharing of knowledge & experience and remain open to constructive feedback and criticism of performance
- Interact closely with various members of the supporting and operational environments to ensure that requirements and expectations of customers are met at all times – be a team player
- Contribution to level of teamwork, accountability, delivery, quality & speed of information shared, contribution to efficiency & effectiveness of the environment
- Effort to build & maintain quality inter-personal relationships
- Respond openly to feedback and promote harmony and teamwork in the sales team
- Take ownership for driving own career development and stay abreast of Industry changes within areas of expertise
- Preparation and signing-off of a Training / Skills development plan
- · Achievement of objectives / milestones set out in the development plan
- Matric
- Degree / Diploma in Business related field (ideal)
- 5 years' plus experience in the payments and / or banking industry, preferably with acquiring, card and / or merchant experience. Customer focused and understanding the sales dynamics and targets.
- Payments knowledge both within the issuing and acquiring environments.
- Technical competencies required:
- Knowledge of Banking / Financial Services sales, products & services environment
- Strong business acumen
- Ability to influence behaviour
- Relationship management & networking skills
- Knowledge of payments industry (both within the issuing and acquiring of a Financial Institution's Card Division
- Objective & deadline driven
- Knowledge of Visa & Master Card settlement & payment processes
- Understanding of sales teams & targets dynamics
- Strategic Thinking
- Enthusiasm, energy, drive & resilience