Assistant Spares Manager (ELECTRO & MECHANICAL PARTS)
- Johannesburg, Gauteng
- Permanent
- Full-time
- Implement and manage inventory control systems to track parts turnover and adjust stock levels accordingly.
- Oversee goods receiving and dispatch ensuring all paperwork is correct and goods movement are in good order and handled timeously.
- Goods dispatched: Ensure that customer orders are picked daily, packed securely, labelled correctly, and dispatched accurately using the appropriate software. Then to load these orders onto the relevant vehicles in a safe and responsible manner, in order to ensure that deliveries are made to the customer on a correct and first-time basis.
- Train and supervise parts department staff, assigning tasks and evaluating performance to ensure high levels of customer service and efficiency.
- Coordinate with the service department to ensure timely sourcing and delivery of parts required for repairs and maintenance.
- Maintain relationships with the buying and shipping departments to ensure acceptable delivery schedules.
- Handle customer inquiries and complaints regarding parts availability, pricing, and warranty issues, providing solutions to ensure customer satisfaction.
- Prepare and analyse reports on parts department performance, including sales, inventory levels, and profitability, to identify trends and areas for improvement.
- Organize and oversee physical inventory counts and audits to ensure accuracy in stock levels and identify discrepancies.
- Maintain the store and site to a safe and clean standard to ensure ease of availability of stock. Ensure safe working practices and to allow the site to function efficiently and in
- A matric certificate or an equivalent diploma is essential.
- Experience and technical knowledge in a parts store, alternatively the relevant qualifications, as well as managerial experience, are essential.
- Numerical and analysis skills are required.
- Education and qualification in business management, logistics, inventory management, customer service, or electromechanical technology is advantageous.
- Candidates should be of a mature nature and must be able to work and perform under pressure.
- The successful candidate must be able to work collaboratively and engage with key stakeholders to achieve specific targets.
- The ability to communicate at all levels is extremely important, as is the ability to work as part of a team to enhance our service to our customers.
- The candidate must possess computer skills to effectively make use of any computer software, as designated by the company.