ServiceNow Developer - ITSA
Deloitte
- Midrand, Johannesburg
- Permanent
- Full-time
- In-depth knowledge of the ServiceNow platform, including its architecture, modules, and capabilities.
- Proficiency in navigating and utilising the ServiceNow user interface.
- Strong proficiency in JavaScript, as it is the primary scripting language used in ServiceNow.
- Experience with Glide API and other ServiceNow scripting languages
- Ability to design and develop custom applications within the ServiceNow platform.
- Knowledge of creating and managing tables, forms, fields, and relationships
- Experience integrating ServiceNow with other systems and applications using web services, REST APIs, and integration middleware.
- Understanding of data mapping and transformation for seamless data flow.
- Expertise in configuring ServiceNow modules, workflows, business rules, UI policies, and client scripts.
- Knowledge of creating and managing Service Catalog items and workflows
- Skills in optimising the performance of ServiceNow applications, including load time and response time improvements.
- Ability to create and customise reports and dashboards within ServiceNow to provide insights into operational data.
- Understanding of ServiceNow’s security model, including roles, permissions, and access controls.
- Knowledge of automated testing tools and methodologies for ServiceNow applications to ensure quality and reliability.
- Experience in managing and executing ServiceNow platform upgrades and applying patches to stay current with the latest features and security updates.
- Familiarity with developing and customising ServiceNow mobile applications for various platforms.
- Ability to analyse complex problems, break them down into manageable parts, and develop effective solutions within the ServiceNow platform.
- Strong problem-solving abilities to troubleshoot issues, identify root causes, and implement sustainable solutions.
- Paying close attention to details to ensure accuracy in coding, configurations, and documentation within ServiceNow environment.
- Willingness and ability to collaborate with cross-functional teams, including other developers, stakeholders, and end users.
- Effective verbal and written communication skills to explain technical concepts to non-technical stakeholders and collaborate with team members.
- Readiness to adapt to changes in project requirements, organisational priorities, and emerging technologies within the ServiceNow ecosystem.
- Efficiently managing time and priorities to meet project deadlines and deliverables in a timely manner.
- Demonstrated commitment to continuous learning and staying updated on ServiceNow updates, best practices, and industry trends.
- Thinking creatively to find innovative solutions that optimize and enhance ServiceNow applications and processes.
- Maintaining high ethical standards and professionalism in interactions with colleagues, stakeholders, and end-users.
- Demonstrating leadership qualities by taking ownership of tasks, guiding junior developers when needed, and continuing to the overall success of the team.
- Skills to navigate and resolve conflicts professionally, ensuring a collaborative and positive working environment.
- Bachelor's degree in computer science, information technology, or a related field
- ServiceNow Certifications:
- Certified System Administrator (CSA)
- Certified Application Developer (CAD)
- Certified Implementation Specialist (CIS)
- 3 years of experience developing on the ServiceNow platform.
- 2 years of experience with platform customization in relevant delivery platforms.
- 2 years of experience with custom application development including Custom Service Portal widget creation.
- 2 years of experience developing and customizing core applications such as Incident, Problem, Change, Knowledge, and Service Catalog.
- 2 years of experience working and developing with JavaScript - HTML5, Jelly, jQuery, and AngularJS.
- 2 years of experience leading and mentoring Junior ServiceNow team members.
- 2 years of experience implementing systems using the Agile/Scrum methodology.