Marketplace Customer Service Representative (South Africa - Remote)
Motion Global
- South Africa
- Permanent
- Full-time
- Manage multiple marketplace stores, from operations (shipping, orders, review, etc.) to sales (marketing, campaigns, ads, etc.).
- Keeping strong and regular communication with the team leader about the daily operations and marketplace notifications.
- Oversee day-to-day operations, coordinating internal communication between logistics, customer service, and supply chain teams, as well as external communication with partners and customers to solve any operational issues.
- Manage inventory in own warehouse as well as in marketplaces warehouses, e.g., FBA
- Plan and execute marketing initiatives across different platforms and channels.
- Participate in discussions about marketplace strategies, identifying opportunities to expand product offerings and reach a wider audience.
- Keep up-to-date with changes in the e-commerce landscape, marketplace platform policies, and industry best practices.
- Basic knowledge of MS Excel and Google Sheets
- Channel Advisor is a plus
- Strong desire to grow their career really fast
- Fluency in verbal and written English
- Customer service experience is preferred
- Excellent time management and documentation skills
- Availability for 30 - 40 hours a week with flexible shifts (weekends and/or evenings)
- Strong communication and collaboration skills are a must
- Eager to learn and ask questions to further their knowledge
- Self-motivation is essential, with an ability to take initiative without constant supervision
- A positive attitude is valued, contributing to a supportive and constructive work environment
MOGOs are outcome-driven. We begin with the end in mind, but we also know that the journey is just as important.PASSIONATE
MOGOs are passionate about what they do. We believe in making a difference and building strong relationships with our peers.ENTREPRENEURIAL
MOGOs not only come up with awesome ideas, we take ownership of them and push them forward.COLLABORATIVE
As MOGOs, we know that our team is stronger than the sum of its parts. Together, we can achieve the impossible!CARING
As MOGOs, we care for the people and the planet.What’s in it for you?
- Competitive Salary
- Performance bonuses
- Free designer glasses annually
- Annual/Sick Leaves
- Career development/ learning program
- Fast-paced, dynamic, and multicultural work environment