Are you a dynamic individual with a passion for communication and a knack for speaking fluent Italian?As an IT Service Desk Agent , you'll be at the forefront of our operations, using your excellent people skills and foundational understanding of IT to make a real impact.Requirements-Speak, read and write Italian fluentlyDuties:-Receiving requests on the phone, by chat, by e-mail or requests sent online.-Providing level 1 technical support to solve the requests sent from the customers.-Assesses the complexity of the requests, of the impact and priorities and offers solutions for their resolution.-Appropriate management and timely information on the results of the issues arisen depending on priority, impact, and SLA, offers level 1 technical support efficiently.Location-Sandton (hybrid)To apply kindly send your updated CV and supporting documents to info@jai.co.za