SATIC - Salesforce Functional Analyst

PwC

Johannesburg, Gauteng
Permanent
Full-time

2 days ago

Line of Service AdvisoryIndustry/Sector Not ApplicableSpecialism IFS - OperationsManagement Level Senior AssociateJob Description & Summary A career within Finance Consulting services, will provide the opportunity to work alongside CEOs, CFOs, controllers and treasurers to optimise the structure of their finance functions and improve their contribution to the business. We support our clients by addressing the challenges of achieving appropriate standards of control, efficient back office opportunities and support to the business through insight and challenge.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

Use feedback and reflection to develop self awareness, personal strengths and address development areas.
Delegate to others to provide stretch opportunities, coaching them to deliver results.
Demonstrate critical thinking and the ability to bring order to unstructured problems.
Use a broad range of tools and techniques to extract insights from current industry or sector trends.
Review your work and that of others for quality, accuracy and relevance.
Know how and when to use tools available for a given situation and can explain the reasons for this choice.
Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
Use straightforward communication, in a structured way, when influencing and connecting with others.
Able to read situations and modify behavior to build quality relationships.
Uphold the firm's code of ethics and business conduct.

Role Summary:South African Technology & Innovation Centre (SATIC) is the latest part of PwC, a global brand delivering services for the biggest clients in the world. PwC leads the way in human led, technology enabled professional services, working with clients to transform their business and make it fit for the future.We are looking for candidates who bring in-depth market experience, who see technology as a way to enable and drive human innovation and who want to be a part of a community of solvers, to tackle the biggest challenges in society.If you are looking for a career where every day is different, where challenges are complex and where you can make a real difference, then we want to hear from you. By choosing to join SATIC, you are choosing to work with teams all over the world, harnessing the power of world leading tech and making a difference to real people’s lives.Qualifications /Certifications required:Salesforce Certified AdministratorSalesforce Certified Platform App BuilderSalesforce Certified Sales Cloud (desirable)Salesforce Certified Service Cloud (desirable)Salesforce Certified Community Cloud (desirable)Certified Agile Practitioner (optional)Salesforce Accredited Financial Services Cloud (optional)Salesforce Certified Business Analyst (optional)Experience required:Experience in full cycle software developmentExperience with Salesforce configurationsBackground in CRM process design and implementationIndustry specialist knowledge in Financial Services (Banking, Insurance or Wealth Management)Experience with integrated packages e.g. AdobeSign,.DocuSign, CTI, Marketing ToolsResponsibilities of role:Development of client solutions:Contributing to engagement deliverables pertaining to all aspects of Salesforce Technology.Assist discovery & design workshops to identify client requirements.Designing and/or Reviewing of Salesforce solutions to meet client requirements.Inputting into the estimation of engagements in discovery, pre-build and in-build phases.Managing your build of Salesforce solutions using configuration.Responsibility for the quality and timeliness of your build deliverables.Ability to perform Customisation of Salesforce using Configuration.Facilitating End User Training and other user adoption activity.Work in an agile culture and work in a high performance driven environmentHelp identify and maintain client and stakeholder relationships.Recommend new features and improvements to optimize and increase use of the client's platform.Provide technical specifications and help maintain overall documentation for the business.Adhere to and promote best practices, and design the guidelines.CommercialSupporting Pre-sales during development of new business with new or existing clientsSupport the production of proposals & working with wider teams to present proposalsAssist in the review of proposals during the pre-sales process to ensure proposal accuracyWorking with the commercial teams to ensure a smooth handover in to Delivery processesAbility to work with engagement leadership to ensure accurate and achievable resourcing planningGeneralMaintain certification in selected salesforce productsMaintain and improve internal team skills, processes and ways of working.Help mentor and coach other colleagues.Participate in the PwC culture, practices and teams..Desirable skill setsinclude:Strong presentation and communication skillsStrong aptitude; logical and analytical abilityRole related attributes:Strong presentation and communication skillsStrong aptitude; logical and analytical abilityFacilitating discovery workshopsDocumentation of requirementsTranslation of client requirements into designs and solutionsManagement of design and requirement issues and change requestsGap analysis and capability mappingEnd User Training and other user adoption activitiesDeveloping project delivery roadmapsReporting of delivery performance, risks and issuesEducation (if blank, degree and/or field of study not specified) Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsOptional SkillsDesired Languages (If blank, desired languages not specified)Travel Requirements Up to 20%Available for Work Visa Sponsorship? NoGovernment Clearance Required? YesJob Posting End Date May 31, 2024

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