Group Sales Agent
Teleresources
- Johannesburg, Gauteng
- Permanent
- Full-time
- Provide excellent customer service throughout the booking process, addressing any concerns or enquiries promptly and professionally
- Employ sales techniques in order to secure and process invoices for guests in a timely manner
- Build and maintain relationships with clients to encourage repeat business and referrals
- Maintain accurate records of sales activities and provide regular reports to management
- Quote and setup new group requests in the system (BEE)
- Responding to incoming quotes and emails within a 24 turnaround time
- Manage group bookings from A-Z , including but not limited to chasing payments, balancing and completing legal requirements
- Update groups with changes and additions as needed
- Manage Charter and Theme cruises
- Book and manage International Group Bookings
- Manage special projects that may arise
- Perform other duties as assigned on an ad-hoc basis
- Manage Admin duties daily such as the below, but not limited to:
Payment Chasing
Room lists
DPP Forms
Contracts
Emails
Key Skills and CompetenciesThe ideal candidate will have a strong customer service background, great attention to detail, the ability to multi-task, and is self-motivated.
- Experience: Previous experience in sales, preferably in the travel industry or cruise sector, with a proven track record of meeting or exceeding sales targets.
- Knowledge: Familiarity with cruise products, destinations, and industry trends. Knowledge of different types of cruise ships, cabin categories, and onboard amenities is advantageous.
- Communication Skills: Excellent verbal and written communication skills are essential for effectively engaging with clients
- Customer Focus: Strong customer service orientation with the ability to anticipate and fulfil the needs of large group clients.
- Organizational Skills: Good organizational and time management skills to handle multiple client inquiries, bookings, and administrative tasks efficiently.
- Attention to Detail: Attention to detail in creating customized cruise packages and preparing accurate proposals and documentation.
- Team Player: Ability to work collaboratively with colleagues from various departments to achieve sales objectives and ensure customer satisfaction. • Salesmanship: Strong persuasion and selling skills with the ability to influence potential clients and close deals effectively.
- Computer Skills: Proficiency in using sales software, Microsoft Excel, Outlook, Power Point and Word
- Minimum 2 years’ experience in the same or similar role
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