Collections Manager

• Grade 12
• Business Diploma /Degree or Credit Management level 5
• Experience in Collections preferably a call center set up.
• Proficient in MS Office Packages i.e. Advanced Excel, Word, PowerPoint, and Outlook
• Minimum 5 years of experience managing a collections team
• Understanding Debicheck payments and collections system and rules
• Understanding of alternative payment gateway partners and processes
• Data Analysis Skills
• Knowledge of the In-Duplum rule, the Prescription Act, the Debt Collectors Act and the National Credit Act
• Experience in collections in Pay Day Loans / Micro-lending environment is an added advantage.
• Experience with auto-dialler systems.

• Team Management
• Hiring and on job training of team members
• Team performance management
• Attention to detail.
• Ability to handle pressure.
• Deadline/Target driven.
• Excellent communication and writing skills.
• Analytical skills
• Planning skills
• Problem-solving skills.
• Reporting skills

• Portfolio Management. Understand the portfolio and drive collections through smart and strategic processes.
• Optimise collections activities to ensure the business has sound liquidity and working capital.
• Daily management and monitoring of performance against set forecast targets, utilising reports available and month-to-date performance.
• Daily management of collections Campaigns through different channels
• Compilation and distribution of daily collections reports to relevant stakeholders
• Query process and consumer queries and escalations are managed and executed timeously.
• Weekly management and reporting of collections activities status to Senior Management
• Monthly EDC portfolio balancing process, which includes reconciliation of accounts, allocation and retraction of accounts, clean up, and movement of accounts to relevant buckets.
• Ensure EDCs operate within the terms of the Service Level Agreement
• Create Content Strategy for different Collections Tools (Script, SMS, IVM, AND/OR Emails, Messengers).
• Regularly analyse key performance indicators (KPIs) and perform trend analysis to provide concise summaries and root-cause analysis of performance trends to senior management.

• Collections Forecast Report
• Soft Trace Report
• Debicheck Suspended accounts report.
• Daily/weekly collections report
• Agents Efficiency Reports
• Compiling ad-hoc reports and additional project support
• Providing input to monthly Reports

Liquid Thought