Reactivations Agents
Ignition Group
- Gauteng
- Permanent
- Part-time
- Responsibilities:
- Understand selected products and services available to identified client segments.
- Meeting all KPI’s targets.
- Foster open communication through active listening.
- Ensure accuracy in all capturing activities.
- Address questions from clients.
- Explain selected policy or product features.
- Effectively manage available the leads to maximize success rates.
- Ensure that all communication to customers is within agreed standards.
- Maintain strict confidentiality at all times and adhere to legislation and service guidelines.
- Sales and customer services objection handling.
- Must be skilled in client servicing and closing of prospective sales.
- Matric / Grade 12 (Essential)
- Outbound call centre sales experience (Minimum 6 months)
- Insurance policy servicing (Advantageous)
- Insurance experience (Advantageous)
- Criminal and credit clear (Essential)
- Computer literacy (Essential)
- Proficient in MS Word, Email and good typing speed (Essential)
- Neutral accent with excellent verbal and written English communication skills (Essential)