French Onboarding Advocate

Boldr

Cape Town, Western Cape
Permanent
Full-time

23 days ago
Apply easily

A LITTLE BIT ABOUT Boldr

Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.
We are a global team, united by our desire to connect diverse people with common values for boldr impact.
We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

Meaningful connections start with AUTHENTICITY
We do our best work by being CURIOUS
We grow by remaining DYNAMIC
Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLEAs a French Customer Advocate you will become a subject matter expert on the company’s onboarding policies, procedures, product features, and internal workflows and apply this knowledge when reviewing a user’s account to determine eligibility to use the platform. You will act as part of a central team engaging with hosts and scaling the company’s supply of unique locations across North America.WHY DO WE WANT YOUWe are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.WHAT WILL YOU DO

Responsible for reviewing and onboarding submissions from start to finish and appropriately documenting feedback and outreach
Responsible for reviewing onboarding escalations from start to finish and appropriately documenting feedback and outreach
Collaborate with internal teams to drive requirements to go live, strategy, and optimization of the onboarding process to ensure optimum host experience and a healthy marketplace
Review and take action on accounts for potential violation of our Community Guidelines or Terms of Use
Handle a high volume of host-facing support tickets and submissions while providing friendly and efficient service
Manage updated sales records and opportunity status in Salesforce
You will also support with:

Lead qualifying and scoring
Email campaign support to prospective hosts
Cold calling; phone and SMS support to prospective hosts
Live chat support to prospective hosts
Consultation calls/zoom meetings with prospective hosts

RequirementsWHAT WE’LL LIKE ABOUT YOUYOU ARE…

Curious and authentic, just like us! #beboldr .

An analytical and critical thinker, with an eye for even the most minute of details.
Passionate about client satisfaction.

YOU HAVE…

Experience using CRM tool(s) like Salesforce + Zendesk
Excellent written/verbal communication skills; proficiency with Notion, Google Suite, and Slack
Strong conflict resolution and problem-solving skills with the ability to work autonomously with multi-functional teams
Strong written communication skills and knowledge to recall and coherently summarize complex issues and situations
Motivation, drive, and a self-starting attitude
Experience working with a fast-growing start-up
Ability to understand customer needs and meet those needs with product knowledge
Good time management with strong organizational skills

Benefits

Salary

Boldr