Hybrid Cloud Engineer
Datafin
- Cape Town, Western Cape
- Permanent
- Full-time
- Monitor company and customer systems for signs of failure, irregularity, or opportunities for improvement.
- Log tickets on the ITSM system for new incidents, changes, problems, and requests and maintain regular updates until full resolution.
- Inform customers when an incident or problem occurs and provide regular updates until full resolution.
- Investigate and resolve incidents in company and customer systems.
- Act as a point of escalation for support calls which cannot be resolved by more junior teams.
- Perform routine maintenance tasks on company and customer systems to ensure they are secure, up-to-date and in line with industry standards.
- Train and mentor peers and Juniors.
- Maintain accurate documentation on company and customer systems/environments.
- Escalate to vendors as necessary if timely resolution of an incident or problem is not possible.
- Respond to all customer, partner and supplier requests, telephone calls and emails in a timely and professional manner.
- Ensure target SLAs for response and resolution times are met.
- A minimum of 3 years of 2nd Line hands-on experience in an Infrastructure support role.
- AZ-800: Administering Windows Server Hybrid Core Infrastructure.
- AZ-104: Microsoft Azure Administrator.
- Backup Solutions (Veritas NetBackup, Veeam).
- Windows Server (2008 2022).
- Desktop Support (Windows 10 11).
- Management of Microsoft Exchange in a Hybrid environment.
- Virtualisation Suites and Technology (VMware, vSphere, Hyper-V).
- Active Directory (On-Prem and Hybrid setup).
- Azure Fundamentals (including but not limited to troubleshooting Sentinel alerts).
- Office 365
- Linux Command Line (SUSE Enterprise, Ubuntu, Red Hat).
- Networking.
- Storage Devices (Nexsan, NetApp or EMC).
- Tape Libraries (Dell ML6000 or Dell ML3).
- Microsoft SQL.
- NDMP.
- Fiber Channel / iSCSI.
- ServiceNow.
- ITIL Foundation.
- Logical approach to problem-solving.
- Excellent interpersonal skills with good time management.
- Proven customer service and communication skills.
Careers24