Field Team Controller (Telecommunications)
Pillangó Placements
- Johannesburg, Gauteng
- R15,000-20,000 per month
- Permanent
- Full-time
- Plan tickets for teams every day (project management)
- Manage numerous teams and track daily tickets
- Manage customer and employee grievances
- Sometimes go into the field - liaising with comm pole landlords and users
- Quality assurance of field teams’ work
- Performance management of field team technicians
- Oversee that teams have completed summaries
- Close tickets
- Vehicle management (rentals, inspections etc.)
- Training of field team technicians - when required
- Ensure M-files/any relevant system in use is up to date and clean out any backlogs
- Maintain Excel sheets and ensure they are up to date / reflect reality
- Boost the team morale (team building)
- Assist Head of People/Talent Acquisition Manager with recruitment - Field Team Technicians
- Collaborate with the Head of Customer Engagement to streamline processes, teamwork, and synergy between management and teams
- Managing the booking in and out of tools
- Collaborate with the Head of Customer Engagement to develop training material for field teams (interfacing with clients)
- Collaborate with the People department on any misconduct or poor work performance-related incidents
- Execute general operational duties applicable to your area
- Matric, Diploma and or further studies
- Experience having worked in installations and maintenance
- Experience leading and inspiring a team of passionate individuals
- Experience in operations and project management
- Computer literate with the ability to work on excel and other internal software
- Minimum of 2-3 years of experience in the telecommunications industry
- Entrepreneurial flair and good knowledge of operations management
- Sound technical industry knowledge (specific to Wi-Fi or Fibre)
- Effective decision-maker and creative problem-solving