Customer Service Agent

• Process all customer transactions accurately and timeously. Manage orders from entry to finalisation.
• Manage all customer feedback requirements regarding Order Status, Backorder Reporting, and general inquiries in adherence to all policies and procedures.
• Develop positive relationships with customers and provide professional Customer Service and Support.
• Foster relationships with internal colleagues and relevant business departments.
• Use initiative and be proactive in resolving customer queries promptly.
• Promote total customer satisfaction internally and externally through providing professional services and prompt query resolution.

• Grade 12/Matric equivalent.
• Qualification in Sales – distinct advantage.
• Previous experience in a Customer Service department and/or a call centre (distinct advantage).
• Excellent communication skills (both verbal and written).
• Excellent command of the English language.
• Data capture accuracy and attention to detail.
• Ability to manage customer’s expectations.
• Customer focused – ability to excel in the provision of service.
• Energetic/shows initiative and have ability to work under pressure.
• Ability to consistently deliver quality service even when under pressure.
• Time management skills and self-starter.
• Product application knowledge of catering equipment an advantage.
• Computer literate (SAP, Microsoft Office packages including Outlook).
• Excellent listening skills.
• Problem solving ability.
• Team player.
• Vibrant and energetic.

• R15 000 – R20 000 per month + provident fund and medical aid.

InspHired Recruitment Solutions