Hotel General Manager
Orion Group
- Tzaneen, Limpopo
- Permanent
- Full-time
Key Responsibilities:
- In collaboration with senior management, development and implementation of strategic plans to achieve the hotel's financial goals and objectives.
- Overseeing all aspects of hotel operations, including Front desk, Housekeeping, Food and Beverage as well as Hotel Maintenance.
- Ensuring the highest levels of guest satisfaction by maintaining quality standards, resolving guest complaints, and addressing any service issues promptly.
- Monitoring and analyzing financial performance, including revenue, expenses, and profitability.
- Developing and managing budgets, forecasts, and financial reports.
- Recruitment, training, and supervision of hotel staff, providing ongoing coaching and feedback to ensure high performance standards are met at all times.
- Maintaining positive relationships with guests, staff, and vendors to foster a positive work environment and guest experience.
- Collaborating with Marketing and Sales teams in order to drive revenue growth through effective promotions, pricing strategies, and customer relationship management.
- Ensuring compliance with all legal and safety regulations, as well as hotel policies and procedures.
- Staying current on industry trends and best practices, continually seeking opportunities for innovation and improvement.
- A Grade 12 and / or equivalent qualification.
- A Tertiary qualification in Hospitality Management or related field is preferred.
- A minimum of 5 (five) plus years of experience in hotel management, with at least 2 (two) years in a General Manager role at a Hotel.
- Proven track record of achieving financial targets, increasing revenue, and improving guest satisfaction scores.
- Strong leadership and communication skills, with the ability to motivate and inspire a diverse team.
- Excellent problem-solving and decision-making abilities, with a focus on continuous improvement.
- Knowledge of hotel operations, including Front desk, Housekeeping, Food and Beverage, and Hotel Maintenance.
- Proficiency in budgeting, financial analysis, and revenue management software.
- Knowledge and experience of Hotel Management software such as Opera, Protel etc.
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