Server Engineer (CPT) (EE)

• Deploy new applications and enhancements to existing Core applications, software, and operating systems for customers.
• Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
• Integrate servers, including e-mail, print, and backup servers and their associated software into enterprise systems.
• Ensure system connectivity of all servers, shared software, Core Technologies, and other applications.
• Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
• Ensure compatibility and interoperability of in-house computing systems.
• Interact and negotiate with vendors, outsourcers, and contractors to secure system-related products and services.
• Perform routine system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes.
• Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.
• Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.
• Provide training as required.
• Collaborate with network staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
• Work with executive team members, decision makers, and stakeholders to define customers' requirements and systems goals, and to identify and resolve customer systems issues.
• Perform Capacity reporting on systems.
• Identify opportunities to innovate, extend and enhance service delivery everywhere possible.
• Adhere to Customer / Business SLAs.
• Manage customer satisfaction through effectively communicating and managing customer expectations.
• Perform server and security audits, system backup procedures, and other recovery processes in accordance with the company's disaster recovery and business continuity strategies.
• Conduct research on software and systems products to justify recommendations and to support purchasing efforts.
• Monitor and test system performance; prepare and deliver system performance statistics and reports.
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
• Provide support services for Microsoft Active Directory and Windows-based systems across the enterprise, including directory and identity management solutions.
• Implement new software solutions as required by the business.
• Own Root Cause Analysis and Problem Management for corporate AD environments.
• Install, configure, and maintain Active Directory and third-party software utilities for hardware systems within company operational guidelines.
• Document, and enforce the standards, security procedures, and controls for access to ensure integrity of the Windows Systems, Active Directory, and related systems.
• Responsible for the support of the Microsoft Exchange Environment. Engineer will also provide a strong technical, analytical and communications skills for the management and administration of Exchange environments. Responsibilities include day-to-day system administration including the monitoring of systems, security, performance, and backup/restore and configuration changes. This position troubleshoots incidents, determines root causes, and finds/implements solutions for email related problems.

• Matric or Grade 12.
• Must have a Degree / Diploma / Certificate.
• Microsoft Certification (MCITP).
• A+.
• ITIL Foundation.
• Microsoft Certification (MCSE).

• 4-6 Years of relevant work experience.
• Excellent Software troubleshooting experience Active Directory, Exchange, NetBackup, Veeam, VMware, Windows Server.
• Extensive Hardware troubleshooting on HP, Dell , Cisco Server, blades, EVA and 3Par other storage.
• Working knowledge of a Server operating systems.
• Working with Microsoft Identity technologies including Active Directory, and Group Policies.
• Expert knowledge of AD, ADFS, and PKI.
• Expert knowledge of DNS, DHCP, WINS, DFS.
• Knowledge of various Identity Management Solutions.
• Understanding of monitoring best practices, within multi-forest AD environments.
• LAN/WAN/Firewall/VPN network technologies.

Intelligence Software