German speaking Experience Associate job – Competitive salary + benefits – Cape Town, South Africa
Language Recruiters
- Cape Town, Western Cape
- Permanent
- Full-time
- Communicate with guests via email and phone
- Assist guests with online check-in and check-out procedures
- Provide information about our facilities, services, and local attractions in Dutch
- Handle guest inquiries, requests, and complaints promptly and effectively
- Coordinate with other departments to fulfill guest needs
- Monitor guest feedback and take proactive steps to enhance their experience
- Collaborate with team members to uphold our high standards of service excellence
- Contribute to a positive and productive team environment
- Proficiency in spoken and written German, ensuring effective communication with German speaking guests
- Strong customer-centric mindset with a genuine passion for delivering outstanding service
- Excellent interpersonal skills and the ability to build rapport quickly
- Previous experience in a customer-facing role, preferably in the hospitality industry
- Exceptional problem-solving abilities and a proactive approach to guest needs
- Flexibility to work varying shifts, including weekends and holidays
- Familiarity with reservation and property management systems is a plus
- A positive attitude and a strong sense of professionalism